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HealthcareMeridian Clinics
Cutting no-shows with proactive appointment reminders
A clinic network added outbound voice agents for confirmations and reminders, reclaiming staff time and reducing missed appointments.
38%Fewer no-shows
9kReminders / month
4.6/5Patient satisfaction
The challenge
Front-desk staff spent hours each day on confirmation calls, and missed appointments still cost the network significant revenue every week.
What we built
We built outbound voice agents that confirm upcoming appointments, offer easy rescheduling, and escalate sensitive cases to staff — all synced with the clinic's scheduling system.
- Natural, friendly confirmation calls at the right time.
- One-step rescheduling without a callback.
- Quiet hours and consent handling built in.
The results
No-shows fell by 38%, the front desk reclaimed hours every day, and patients rated the reminder experience 4.6 out of 5.